Course format:
- This classroom course provides 5 days (40 hours) of instruction delivered by an official IATA Instructor.
- Student performance will be based on an assessment
Prerequisites:
- There are no prerequisites for this course
- Recommended level is Entry-level and Intermediate
- The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.
What you will learn?
Upon completion of this course, you will be able to:
- Understand the specific air cargo ‘language’ and terms
- Outline the end-to-end process overview of air cargo transportation from booking up to delivery to the consignee
- Use IATA’s The Air Cargo Tariff and Rules (TACT) manuals for specific country and carrier regulations
- Apply the correct cargo acceptance procedures
- Understand the conditions of carriage
- Complete an air waybill, the official contract of carriage
- Calculate air transportation charges
- Provide a basic customer service skill set to participants
Course content:
- Overview of air cargo industry regulations
- World geography and calculation of transportation times
- Aircraft structure, layout, limitation, and Unit Load Device (ULD)
- Handling facilities
- Procedures
- Special cargo
- Cargo documentation
- Basic rating
- Carrier’s liability and valuation
- Customer service skills
Activities:
- Group exercise
- Final examination
Who should attend?
This course is recommended for:
- Air cargo professionals
- Air cargo handling agents
- Air cargo general sales agents
- Air cargo forwarders
Certificate awarded:
An INSPIRE Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.
